General Conditions

You can return an order, either entirely or partially, within 14 days from the delivery date of the package.

• Products must be returned in perfect condition, unused, and with all tags attached.
• Supplements, hair care, and skin care products must never have been opened or used.
• The product must not have absorbed any external odors, such as perfume, cigarette smoke, or cooking smells.

Hair Extensions and Wigs

• For hygiene reasons, returns for extensions or wigs cannot be accepted if they have been used or are missing their original packaging (box, protective nets, and tags).
• If the original box, protective nets, or tags are missing or damaged, Suy b s.r.l.s. reserves the right to refuse the refund.
• If the extensions or wigs were custom-made (specific color, unique density, or personalized cap size), the right of withdrawal does not apply by law.
• Returns will be rejected if the extensions or wig have been cut, modified, washed, treated, or subjected to any form of styling (flat irons, etc.).

Return Cost

Shipping costs for returning items are the responsibility of the buyer.

Return Procedure

1. 1 Download the return form Download and print the Return Form. ↓ Download form
2. 2 Fill out the form Complete all required sections, including your order number and the reason for the return.
3. 3 Pack the product Ensure the product is securely packed in its original packaging. The outer shipping mailer can be replaced.
4. 4 Ship the package Use a trackable shipping service and keep the receipt until we confirm that your package has been received. Via Maso Hilber 4 — 39055 Laives (BZ), Italy

Refunds

• Once your return is received and inspected, we will send you a confirmation email.
• If the return is approved, it will be processed within 5–7 business days according to the preferences selected on the form.
• If a refund is requested, it will be credited back to the card used when placing the order.

Non-Returnable Items

• Sale items
• Gift cards
• Products that have been worn, damaged, washed, or altered in any way
• Products missing their original tags or labels